We want to be transparent about how we price everything in the shop, including why some items sit above MSRP.

Sealed product: We're a small, independent store, not a big box retailer. Distributors price sealed product based on volume, so larger retailers who order in bulk pay less per unit than we do. Our prices reflect what it actually costs us to bring that product in. As 23 TCG grows and we're able to order in larger quantities, our goal is to pass those savings on to you with lower sealed prices.

Singles: We use tools that pull fair market value from several sources based on condition, and we refresh our prices weekly. When the market moves, our site moves with it, so some cards will go up and others will come down. Most singles have a minimum price of $0.99 CAD.

Graded cards: Graded card prices are based on recent eBay sold listings or an average of sales we've tracked over the past quarter. Where we can, we also factor in what it cost to acquire and grade the card, since grading fees can be a real part of a card's cost.

Currency: We set our prices in Canadian dollars. If you're shopping from the United States, prices are converted and shown in US dollars. Many of the market sources we reference, including eBay, report in USD, so we convert those values to CAD when setting our prices. If you're in Canada and see a lower number elsewhere, check whether it's showing US dollars.

Price at checkout: The price you pay is the price shown when you check out. If the market changes after your order is placed, your price stays the same, whether it goes up or down.

It's a fair question, and there are a few common reasons you might see a lower price somewhere else.

Listed prices aren't always sold prices. Marketplaces are full of listings, but a listed price is only what a seller is asking, not what the card actually sells for. We base our prices on fair market value pulled from several sources, which reflects what cards are really trading at rather than the lowest listing at any given moment.

Currency differences. Prices on our site are shown in Canadian dollars in Canada and US dollars in the United States. Many sites, including TCGplayer and eBay, show prices in USD, so if you're shopping from Canada, a card can look cheaper there until the conversion is factored in.

Shipping and fees. A low price on a marketplace doesn't always include shipping, import fees, or duties, which can add up quickly when ordering from outside Canada.

Timing. We refresh our prices weekly, so if a card's value has dropped in the last few days, our price may take a little time to catch up. The same is true in the other direction, which means you'll sometimes find cards on our site priced below where the market has moved.

Condition. Two copies of the same card can be priced very differently depending on condition, so it's worth making sure you're comparing like for like.

If you spot a price on our site that looks out of date, feel free to reach out and we'll take a look.

All prices on our site are listed before tax. The applicable GST/HST for your order is calculated based on your shipping address and shown at checkout, so you'll see your full total before you pay.

Ordering from outside Canada? At checkout, you'll have the option to prepay duties and import taxes along with your order. This means no surprise fees when your package arrives. If you choose not to prepay, you'll be responsible for any duties, taxes, or brokerage fees charged by your country's customs or the delivery carrier when the order is delivered. These charges are set by your local customs authority and are outside of our control.

For raw (ungraded) singles, check out our full Condition Guide for a breakdown of each condition and what to expect. We do our best to capture each card's condition through front and back scans, which are always included in the item photos. If you'd like a closer look at a card before buying, reach out and we're happy to share more details, including a short video.

For sealed products and graded cards, see below.

No. Any creases, dings, or other flaws on sealed product are noted on the product listing, and what you see is what you'll receive. Some international products come without shrink wrap. Small tears, scuffs, and seam separations on factory shrink wrap are also normal and don't qualify for a discount or refund.

If your order is damaged in transit, see "My order arrived damaged" below.

The grade is assigned by the grading company, and we sell each card as graded. We don't regrade or guarantee future grades or crossovers. Slabs can have minor scratches or scuffs from handling, and any noticeable wear on the case is shown in the listing photos. If you'd like a closer look before buying, reach out and we're happy to send more photos or a video.

Both! Whether you're looking to sell a full collection or just a few singles or graded cards, we're happy to take a look. Our official buylist is coming soon, but in the meantime, you're welcome to reach out anytime.

When you contact us, we'll set up a time to view your cards, either in person or over a video call. We'll also walk you through your options, including a straight buyout or consignment, and how payouts differ between them. Check out our Sell or Consign page for more details.

Yes! We're not only after the big hitters. Bulk is great for deck building and play, and we're happy to give it a new home.

No need to sort anything beforehand; we'll take care of that for you. For most bulk, we offer a direct buyout, and we'll discuss the rate with you once we've seen what you have. Reach out anytime and we'll set up a time to view your cards, either in person or over a video call. See our Sell or Consign page for more details.

Absolutely! We're happy to help source vintage, mid-era, or modern cards of all values for Pokémon, Yu-Gi-Oh!, and One Piece in any language, including cards printed by earlier publishers, like Topps, WoTC-era Pokémon or even Bandai and Upper Deck-era Yu-Gi-Oh!.

We know that hunting down a card can feel overwhelming, especially when you're trying to figure out whether you're paying a fair price. Over years of collecting, we've built a trusted network of private collectors and reputable marketplaces, and we'll put it to work for you.

Depending on the item, cards take real time to track down, so we ask for a $20 non-refundable booking fee and a 50% deposit before we start. Both go toward your final purchase, and the deposit is refunded in full if we can't find the card.

Once we source it, you'll cover the remaining balance, shipping and handling (when applicable), and a 2.5% finder's fee. You'll see the full total before committing to anything.

Fees are subject to change; the rates quoted when you book are the ones that apply to your request. See our Sourcing Service page for more details.

Placing an order is quick and easy:

1. Add the items you'd like to your cart.
2. Open your cart and click Checkout.
3. Double-check that your shipping address, delivery option, and personal details are correct. This helps make sure your order gets to you without any delays.
4. If you'd like, leave us a note with your order. It's completely optional, but it's a great place to share any special requests or details we should know.
5. Choose whether to add shipping protection through Route, our third-party provider. Route covers your package if it's lost, stolen, or damaged in transit.
6. Complete your purchase.

You'll receive a confirmation email as soon as your order goes through.

For changes to your order: Contact us as soon as possible. We can make changes until your order has been processed. If your changes affect shipping costs we will notify you ahead of time before processing. 

Orders often ship within hours, so we can't guarantee we'll catch every request in time. 

For cancellations: You can cancel any time before your order ships. Cancelled orders are refunded minus the payment processing fee charged on your original purchase, usually about 2–4% of the order total. This is a cost we can't recover when an order is refunded. If you'd prefer, we'll issue the full amount as store credit, with no fee. Once an order ships, it can't be cancelled.

Pre-orders: pre-ordered items can be cancelled up to 5 days before the release date. After that, pre-orders are final.

If you'd like to combine orders, contact us as soon as possible before your first order ships, and we'll do our best to combine them. Combining orders may affect your final shipping cost, and if it does, we'll reach out to let you know before anything ships. Once an order has shipped, we're unable to add anything to it.

Ordering pre-orders with in-stock items? If your cart includes both pre-order and in-stock items, everything will ship together once the pre-order item arrives. If you'd like your in-stock items sooner, we recommend placing two separate orders.

For now, yes. To keep high-demand products available to as many players and collectors as possible, we currently limit quantities on certain sealed products.

To keep things fair:

• If an order goes over a posted limit, the entire order may be cancelled and refunded, not just the extra units. We'll email you if this happens.
• We may also reduce quantities on buyouts or orders that appear to be for resale, even when no limit is posted.
• Orders placed using bots or automated checkout tools will be cancelled and refunded, minus the standard cancellation fee. Repeat offenders may be blocked from future purchases.

It's rare, but occasionally an item can sell out between when you order and when we pack it. If that happens, we'll contact you, remove the item, and refund it.

Pre-order items are charged when you place your order and ship once the product arrives from our distributor. Release dates are set by the publisher and can shift. If a date moves, we'll let you know. If your cart has both pre-order and in-stock items, everything ships together once the pre-order arrives.

Most orders ship within 1–3 business days. Big release days, sales and holidays can add a little extra time.

We ship tracked parcels within Canada and to the US through Chit Chats, and untracked letter mail through Canada Post.

Chit Chats is a shipping consolidator rather than a delivery company. They collect and sort parcels, then hand them to a partner carrier for final delivery, which is usually USPS in the US and a local courier in Canada. That means you may see two tracking numbers: a Chit Chats shipment ID, and a carrier number from whoever delivers the last leg. Both track the same parcel. The Chit Chats tracking page shows updates from start to finish.

US orders cross the border in consolidated shipments and are cleared by a customs broker, which is already built into the delivery estimate you see. Delivery estimates are estimates, not guarantees.

We may change carriers at any time, but you'll always receive the level of service you paid for.

Shipping is calculated at checkout based on your address and the weight of your order.

Within Canada (CAD)

• Untracked letter mail — $3, best for lower-value singles
• Bubble mailer, tracked — $10
• Standard parcel, tracked — $18
• Free tracked shipping on orders over $200 CAD, before tax and after any discounts

To the United States (USD)

• Bubble mailer, tracked — $10
• Standard parcel, tracked — $30

US orders don't qualify for free shipping. Duties and customs fees apply separately; see our Shipping Policy.

Rates are subject to change without notice. The rates shown at checkout are the ones that apply to your order.

We ship within Canada and to the United States. We don't ship anywhere else right now, but we hope to expand in the future.

US orders are sent tracked through Chit Chats and clear customs through their broker before crossing the border. Duties and customs fees apply to all shipments entering the US. You can prepay at checkout so nothing further is owed on delivery, or leave it unpaid and the carrier will bill you for duty plus its own brokerage fees before releasing your parcel. See our Shipping Policy for details.

Free shipping applies to Canadian orders only.

Everything is in the confirmation email we send right after you order. It has your order number, what you bought, what you paid, and your shipping address. The View your order link in that email opens a page that stays up to date, so once your order ships, your tracking will appear there too.

If you can't find the email, check your spam and promotions folders. It comes from store@23tcg.com, so adding that address to your contacts helps future emails land properly. 

Still can't find it? Email us with the name and address you ordered under and we'll resend it.

Some singles orders may be eligible for letter mail, a lower-cost shipping option. Letter mail is sent untracked and uninsured, so we can't confirm delivery, and we can't replace or refund letter mail orders that are lost in transit.

Because Route claims depend on tracking, letter mail orders can't be covered by Route shipping protection. If you want your order tracked and protected, please choose a tracked shipping option at checkout and add Route.

Letter mail is available for domestic orders only. Orders crossing a border require a customs declaration and are sent by a tracked service.

Contact us right away. If the order has already shipped, we can't redirect it. Any costs to reship an order sent to an incorrect or incomplete address are your responsibility.

Oversized orders and some remote addresses may cost more to ship. If yours does, we'll contact you before we ship.

If a package is returned to us because it was refused, went unclaimed, had unpaid duties, or had an incorrect address, any refund will have return shipping, carrier fees, and customs charges deducted. For international orders, carriers may destroy parcels that aren't claimed or whose duties aren't paid. In that case, no refund can be issued.

We've partnered with Route, a package protection provider, so you can insure the full value of your order against loss, theft, or damage in transit.

Just ensure the Route toggle is switched on in your cart before checkout. The cost is based on your order total and shown in your cart before you pay. If you don't want protection, switch the toggle off before checking out.

• Lost: tracking stops updating, or the estimated delivery date passes with no delivery
• Stolen: tracking says delivered, but you never received it, or it went to the wrong address
• Damaged: your order arrives damaged in transit

• Untracked letter mail orders
• Packages returned or undeliverable because of an incorrect or incomplete address entered at checkout
• Orders that haven't shipped yet (tracking shows "label created" or "pre-shipment")
• Parcels held or delayed at customs
• Late delivery on expedited shipping, if the package still arrives undamaged
• Manufacturer defects, misprints, or missing cards inside sealed product (see "Damaged, Missing, or Incorrect Items")
• Minor shrink wrap wear or packaging flaws that happened before shipping
• Duties, taxes, brokerage fees, or any other import charges

1. Use the link in the confirmation email Route sends after checkout, go to claims.route.com, or use the free Route app (iOS and Android).
2. Enter your order number and the email address you used at checkout.
3. Choose what happened (lost, stolen, or damaged) and describe the issue. For damage, upload clear photos or video of the item and the shipping box.
4. Choose how you'd like to be reimbursed: a refund to your original payment method, or store credit.

Approved claims are resolved with a refund or store credit, not a replacement. Many of our singles are one of a kind, and sealed product can sell out quickly, so we can't guarantee the same item will be available again. You'll receive the full amount you paid for the affected items. The Route protection fee itself isn't refundable. If the item is back in stock, you're welcome to reorder it.

Approved refunds go back to your original payment method. Your bank may take 3–5 business days to show it.

Stolen (marked delivered but not received): wait at least 5 days after the delivery date, since packages are sometimes scanned early or turn up with a neighbour. You then have up to 30 days from the delivery date to file.

Lost in transit: if tracking hasn't updated for 7 days, or 48 hours have passed since the carrier's estimated delivery date with no update, you can file a claim. You have up to 30 days from the last tracking update to file.

Damaged: file within 30 days of delivery, but please take photos as soon as you open the box.

Claims filed outside these windows may be denied.

For some claims, especially higher-value orders marked delivered, Route may ask for extra verification, such as an online notarized incident statement. Please respond promptly so your claim isn't delayed.

Yes. The free Route app shows all your protected orders in one place, with live tracking updates and delivery notifications.

Without shipping protection, we can't replace or refund orders that are marked delivered or lost in transit. We'll do our best to help you open an investigation with the carrier, but we can't guarantee a result. For valuable orders, we strongly recommend adding Route at checkout.

Contact Route for any lost, stolen, or damaged package on a protected order. They handle the claim from start to finish. Contact us for anything else: wrong or missing items in a package that arrived intact, manufacturer defects, returns, or order changes.

Take photos of the packaging and the item right away, before you throw anything out. If you added Route, file a claim with Route (see "How do I file a claim?"). If you didn't add Route, contact us within 7 days of delivery and we'll help however we can with the carrier. Without protection, we can't guarantee a refund for transit damage.

If your package arrived intact but an item is missing or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of what you received. We'll make it right. These issues aren't handled by Route.

Missing or defective cards found in sealed product (packs, boxes, and other sealed items) are covered by the publisher's own replacement program, not by us or Route. Contact the publisher directly (their details are usually on the packaging), and let us know if you need help finding the right contact.

Singles are different. Printing quirks such as off-centring, print lines, or small factory chips along the cut edge are disclosed and shown in the listing photos, and they don't affect the card's grade. See our Condition Guide for details. If a single you received doesn't match its listing, contact us within 7 days of delivery.

No. We don't accept returns on TCG singles, sealed TCG product, sports cards, or graded cards. This protects every customer from resealed or searched product.

Unopened items in original condition can be returned within 14 days of delivery. Return shipping is your responsibility, and refunds are issued once we receive and check the item.

No. Store credit can't be refunded, transferred, or converted to cash.

Approved refunds go back to your original payment method. Your bank may take 3–5 business days to show it.

Your payment is charged when you place your order, even for pre-order products.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, processed securely through Shopify Payments.

We also accept:

• Shop Pay - save your details for faster checkout
• Apple Pay
• Google Pay
• PayPal

Canadian orders are charged in Canadian dollars and US orders in US dollars, based on your shipping destination. Your total is shown in your currency before you pay. We never see or store your full card details; payments are handled by our payment providers.

To protect you and us from fraud, some orders are verified before shipping. This may be a call, text, or email, or a request for ID.

Orders that aren't verified may be cancelled and refunded.

Email us at store@23tcg.com, by phone +1 (647) 874-5296 or message us on Instagram @23_TCG.

We're available Monday-Friday 9AM - 5PM ET and usually reply within 1–2 business days. For order questions, please include your order number when contacting us.