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STORE OPENING GIVEAWAY
To celebrate our grand opening we'll be doing a Buyers and followers giveaway. Visit us on Instagram @23_TCG and view the pinned post for more details. In order for both buyers and followers to qualify you must be:
For buyers: every $1 spent during the month of October = 1 additional entry (including shipping costs).Winner announced November 1, shipping and duties covered.
Shipping Notice
Handling time: 1–3 business days before your order ships.
Delivery windows are estimates and not guaranteed. Weather, customs delays, holiday volume, and major releases can extend transit times. During peak periods, please allow extra time.
Free shipping on orders over $200 CAD, to Canadian addresses only.
Standard and express options appear at checkout, along with a prepaid duties option for US orders (when applicable). Rates and delivery estimates are calculated for your specific address.
International: we're Canada and US only for now - but we're working on it.
Rates and available options may change without notice - carrier increases, fuel surcharges, and service changes can affect this.
Last updated: September 25, 2026
Trading cards are collectibles, and we want every customer to receive product that has never been searched, swapped, or resealed. That's why most of our sales are final. This policy explains when cancellations, returns, and refunds are available.
You can cancel your order any time before it ships. Cancelled orders are refunded minus the payment processing fee charged on your original purchase, usually about 2–4% of the order total. This is a cost we can't recover when an order is refunded. If you'd prefer, we'll issue the full amount as store credit, with no fee.
Pre-ordered items can be cancelled up to 5 days before the release date. After that, pre-orders are final. Pre-orders are charged at the time of purchase and ship once the product arrives from our distributor.
Once an order has shipped, it can't be cancelled.
Orders placed using bots or automated checkout tools will be cancelled and refunded, minus the standard cancellation fee. Repeat offenders may be blocked from future purchases.
Card sourcing requests. Sourcing requests are a service, not a stocked product, and are not covered by the cancellation terms above. The booking fee is non-refundable once we begin searching. Your deposit is refunded in full if we can't find the card. If you cancel after we've located a card matching your request, the deposit is not refunded. The fees that apply are the ones quoted when you booked.
Trading card products are final sale. We don't accept returns on TCG singles, sealed TCG product, sports cards, or graded cards.
Non-card items, such as toys and accessories, can be returned within 14 days of delivery if they are unopened and in original condition. Return shipping is your responsibility. Refunds are issued once we receive and inspect the item.
Please check your order as soon as it arrives.
Any creases, dings, or other flaws on sealed product are noted on the product listing. Small tears, scuffs, and seam separations on factory shrink wrap are normal and don't qualify for a refund or discount.
Issues covered by this section must be reported within 7 days of delivery. Claims filed through Route follow Route's own timelines, set out in our Shipping Policy, and returns of non-card items follow the 14-day window above.
If an item sells out between when you order and when we pack it, we'll contact you, remove the item, and refund it.
Some high-demand products are limited per customer. We may reduce quantities or cancel orders that exceed posted limits, involve buyouts, or appear to be for resale. Any removed items are refunded.
If a package is returned to us because it was refused, went unclaimed, had unpaid duties, or had an incorrect address, any refund will have return shipping, carrier fees, and customs charges deducted. For international orders, carriers may destroy parcels that aren't claimed or whose duties aren't paid. In that case, no refund can be issued.
Approved refunds are issued to your original payment method. Your bank may take 3–5 business days to show the refund.
Store credit can't be refunded, transferred, or converted to cash.
Claims approved through Route are resolved with a refund or store credit, not a replacement. The Route protection fee is non-refundable.
If you have any questions about this policy or an issue with your order, please contact us at store@23tcg.com and include your order number.
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